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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern QLD Sound and Lighting’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘QLD Sound and Lighting’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Ereton Drive Arundel, QLD 4215. Our ABN is 87654212414. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Returns Policy

We want you to have a positive experience shopping with us, so we offer a 30 day returns policy should the product not be suitable.

Simply open a return request from your account on our site, or contact us by phone or email. We will then provide an RA (return authorisation) number and instructions on where to send the parcel. 

Please note, returns are only accepted if the goods are unopened, with all packaging and any seals unbroken. If you've used or opened the product, we cannot sell it as new. I'm sure you'd agree when buying something you expect it to be brand new! The refund or credit will be minus our shipping and admin fees

Some items are exluded from this returns policy, including any product that may present hygeine issues. These products are deemed excluded at our discretion. 

All products sold by this site come with a guarantee to be free of defects, in accordance with Australian Consumer Law. 

However, please choose carefully as refunds are not usually provided when you have simply changed your mind, found it cheaper elsewhere, or made a wrong selection.

We reserve the right to accept any of these mentioned returns at our discretion, although restocking fees and administration fees may apply. 

If goods have arrived damaged, please contact QLD Sound and Lighting by phone email at admin@soundlight.com.au within 24 hours of delivery. 

Security Policy

We understand you may be wary providing your personal information and credit card details online, which is why we've taken a range of steps to ensure your details remain private.

We take all reasonable steps to keep secure any information which we hold about you.

Personal information may be stored both electronically on our computer system, and in hard-copy form.

Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

We do not store credit card information, we securely submit credit card information to our bank for processing. 

When shopping online, make sure you only provide personal or payment details to a secured site. You can tell if the site is secure by looking at the start of the addres bar, you will see a locked padlock icon. This shows that the site is encrypted and your information cannot be seen by any others.

In our checkout, at the top you'll notice a logo confirming the checkout process is safe. Feel free to click on that logo for more information, it will confirm the date and status of our checkout security.

Again, we do not store any card details, we don't even have access to them. The whole process is handled by e-way, who are the most secure payment processors there are.

Please feel free to get in touch if you have any concerns.

Privacy Policy

QLD Sound and Lighting is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including via our website soundlight.com.au. We do not purchase information from any third parties (besides those related to our website - eg. order fulfilment apps), and we don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.

An example of how we may use this information is: 

Using the mobile telephone number you provided when completing checkout to notify you that your order has been shipped, and to provide you with tracking information.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•           For the primary purpose for which it was obtained

•           For a secondary purpose that is directly related to the primary purpose

•           With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

We will not sell or provide your details to any person or business that isn't related to the transaction.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•           Third parties where you consent to the use or disclosure; and

•           Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

QLD Sound and Lighting will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

QLD Sound and Lighting Pty Ltd

 

admin@soundlight.com.au